What file types can I use?
In order to offer you the best printing pricing, we can only accept PDF files (or a .zip archive of pdf files, of course).
How can I determine the size of a pattern file?
Good news: You don’t even need to know this anymore, our software will automatically detect the page size! However, if you still want to check, you can open your PDF file in Adobe Acrobat or Adobe Reader and move your mouse to the lower left corner of the program window. The dimensions will appear there. To always display page dimensions, click on Edit and go to Preferences, then Page Display, and under the Page Content and Information box check Always Show Document Page Size. The dimensions will always appear at the lower left corner of your screen automatically.
How do I know how many pages are in a pattern file?
Good news: You don’t even need to know this anymore, our software will automatically detect the number of pages! However, if you still want to check, you can open your PDF file in any PDF viewer to see the page count.
What if I only want specific pages printed from my pdf file?
Please visit sejda.com to extract pages from your pdf. Simply upload your file on their site, configure what you need, and download the new pdf file. Then you can upload the new pdf file here. Please note: We do not own or operate sejda.com.
I cannot separate the copyshop pages from the instructions. Can I send the whole file?
Unfortunately, no. Our software reads the entire file you upload. However you can extract the pages you need using a free website like sejda.com. Simply upload your file on their site, configure what you need, and download the new pdf file. Then you can upload the new pdf file here. Please note: We do not own or operate sejda.com.
What size is A0?
A0 is an international standard paper size, 33.11″ x 46.80″. It’s a common copyshop size used by pattern designers. But be careful, there are some pattern filenames that say A0, but are really much longer.
Can you print a specific size or layer on the pattern PDF?
We cannot edit or modify the PDF files, or print specific layers or sizes. They are printed as-is.
Do you enlarge or fit to page the pattern prints?
No, all pattern orders are printed at 100%, or 1:1 scale. This is the way the pattern PDF files are designed to be printed. Otherwise they wouldn’t be useful to you, and the garments wouldn’t fit as intended. There isn’t a need to verify the scale, it would measure out exactly at the dimensions listed on the square. If the measurement square is off, it is due to the file not being created or sized properly.
What are your normal turnaround times?
Orders placed before Noon EST will print and ship the same day. Delivery times are determined by which shipping option you choose when completing your order. Please see the sidebar for detailed delivery times based on your shipping destination.
How are orders packaged and shipped?
We offer UPS Ground and UPS Next Day Air as shipping options. We also offer UPS 3 Day Select to the western half of the US. All orders are rolled and shipped in a cardboard shipping boxes. We do not fold your patterns, making it easier for your to lay them flat.
How many patterns can I order with 1 flat rate shipping fee?
The flat rate shipping fee applies to orders up to 150 printed pattern pages within the A0 and 36″x48″ size category. Orders over that amount will be send an E-Payment Invoice for an additional shipping cost. Large bulk orders will be send an E-Payment for actual shipping or freight cost.
Where can I find shipping / tracking information?
An email with the tracking number is sent out to the email address provided in the order when we process the shipment. If you don’t see it, make sure to check your SPAM folder.
What payment methods do you accept?
We accept all major credit / debit cards and payment through PayPal.
What is the “$12 Order Minimum Surcharge”?
We have a minimum order amount of $12. If your order total is under $12, a surcharge will appear at checkout to bring your order up to that minimum. Alternatively, you can add additional prints to reach that minimum order amount.
Why am I being charged sales tax?
We are located in Virginia which is an origin-based sales tax state. This means a sale is considered to take place at the location where it’s completed (Virginia), even if the product is shipped elsewhere. Therefore, we are required to collect sales taxes on all sales aside from those to tax exempt organizations.
How do I setup a reseller or tax exempt account?
Please email your tax exempt documents to debra@keithfabry.com. Then you can simply select Tax Exempt at checkout and enter your Tax Exempt ID. The tax will be removed from the order total once the Tax Exempt ID is entered.
Can I add files to the order I just placed?
Unfortunately, no. Doing so would take away all of the automation we have in place and create too many possibilities for errors.
Still have questions?
Feel free to contact us!
